• If you are citizen of an European Union member nation, you may not use this service unless you are at least 16 years old.

  • You already know Dokkio is an AI-powered assistant to organize & manage your digital files & messages. Very soon, Dokkio will support Outlook as well as One Drive. Check it out today!



Page history last edited by Instructor Teresa Pelkie 13 years, 5 months ago




Software as a Service - SaaS

Class 13


PDF Handout: class13_saas.pdf



salesforce.com, a leader in SaaS, teams up with Google Apps 





What is Software as a Service (SaaS)?

Software as a Service (SaaS) is a software distribution model in which applications are hosted by a vendor or service provider and made available to customers over a network, typically the Internet. These applications are hosted online are accessed from a web browser, while the software and data are stored on the servers.

SaaS software vendors may download the application to the consumer device, disabling it after use or after the on-demand contract expires. The software company provides maintenance, daily technical operation and support for the software for their client.

·         A popular way to run and pay for software

·         Use the software provided by the SaaS provider instead of installing your own

·         Instead of paying for the software itself and related fees, you pay on a subscription or time related basis

·         You use the software through a web interface (website) that loads in the browser

·         Customer Relationship Management (CRM) is the most popular form of SaaS

·         Word processors, spreadsheets and project management applications are other popular SaaS uses



Some Examples are:

    - Gmail, Hotmail, Yahoo Mail

 - Google Docs and Spreadsheets and Google Apps – http://docs.google.com – www.google.com/a


   - SalesForce: www.SalesForce.com – the leader in CRM and SaaS

   - Zoho Office: www.zoho.com

  -   Intuit QuickBase: http://quickbase.intuit.com

   - Windows Azure - www.microsoft.com/azure/

   -Amazon Web Services – http:// aws.amazon.com




Traditional Software

·         Managed on premise by the company

·         Installed on individual computers

·         Supported by IT department

·         Difficult to use

·         Costly to maintain

·         Expensive infrastructure



·         Available across the Internet as a service


·         Can be used on the computer, Web and other mobile devices





Advantages of SaaS for the consumer

·         Reduction in software and hardware costs

·         Automatic updates and fixes

·         Smaller storage requirements

·         Documents are available to all

·         Less IT personnel needed to maintain hardware and software

Advantages of SaaS for the application provider

·         Can deliver services to many consumer

·         The software is improved the more it is used

·         APIs can allow the consumer to customize their applications



Lecture Video - Software as a Service - 5 min




Additional Video: Using Google Apps with Salesforce - 3 min

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Additional Video: Google Docs in Plain English - 3 min

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